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Community Engagement Manager

  • Writer: NFF Team
    NFF Team
  • 1 hour ago
  • 3 min read


We are looking for a new Community Engagement Manager.


This is a key role in acting as a delivery partner on our projects, working on streams of community support across the London and Home Counties (including Thames Valley area), and within our staff team. 


Key details

Region: London and Home Counties (including Thames Valley)

Post Type: Permanent

Working Pattern: Full time – 37.5 hours per week.                                                                 

Salary: £36,050.00 per annum pro rata

Pension: The Company operates an auto enrolment pension scheme

Annual Leave: 30 days per year including statutory and public holidays pro rata plus a day off for your birthday

Security checks: DBS check required


Additional Information

  • This position is home-based but with extensive travel within the region and can involve travel across England and Wales.

  • A full driving license and access to a car is essential for the role.

  • The role requires time flexibility including evening and occasional weekend work.

  • DBS checks and references will be obtained.


Responsibilities

  • Projects and Workstreams: Overseeing and ensuring outstanding delivery on multiple community projects through NFF Flood Support and Flood Action Group process. Support and manage data collection that meets the aims of each project.

  • Community Engagement: Engage and empower flooded and at-risk communities, supporting and representing them and pushing for the best outcomes.  Being ambitious on their behalf and advocating for change.

  • Business Engagement: Proactive engagement with businesses to support flood risk reduction to affected communities.

  • Report Writing: Ensure reports are on time and are to depth and quality required.

  • Staff Training: Support staff and training manager to ensure comprehensive and appropriate training takes place to ensure continuous professional development. 

  • Team Management: Line manage staff, fostering a collaborative and productive environment. Modelling behaviours and driving forward team development.

  • Stakeholder Relationships: Manage and develop key stakeholder relationships, ensuring strong partnerships and leading on communications.

  • Political and Fundraising Support: Provide data, case studies, and research to support political influencing and fundraising activities. Contribute to and attend policy, political and strategic meetings.  Support fundraising activities through providing data and information. 

  • Income: Identify future income opportunities, sharing information and building relationships for new projects or new income streams with Senior Management Team. 

  • Support Management Team proactive role to support to deliver NFF objectives.


Day-to-Day Activities

You will manage and support Flood Engagement Officers to deliver their projects and work streams and managing development pathways for team members.

  • Liaise and develop relationships with stakeholders to ensure smooth operational and community engagement activities.

  • Support Management Team to build income streams and develop new activity. Working to develop, support and deliver NFF strategy

  • Providing information and case studies for communications and advocacy work

  • You will be acting as the main contact for projects and agreed activities.


Work Experience

 

  • Recent experience undertaking a similar role

  • Working knowledge of relevant regulations, legislation and current practice

  • Proven experience working to deadlines and prioritising workloads

  • Comprehensive experience of managing projects with strong project management skills

  • Proven experience analysing and diagnosing problems and implementing effective solutions

  • Evidence of achievement in directly managing staff

 

Skills Required

  • Excellent communication skills including clear written and spoken English

  • Comprehensive experience of managing multiple work streams with strong organisational skills

  • Excellent negotiation and presentation skills

  • Ability to stay calm and constructive in challenging situations

  • Excellent interpersonal listening, empathy and networking skills

  • Intermediate Microsoft Suite (Word, Excel, PowerPoint) or similar

  • Email and internet communications and experience using MS Teams


How This Role Contributes to Our Strategy

  • Community Support: Empowering and supporting communities.

  • Partnerships: Developing strong relationships with partner organisations.

  • Income Generation: Supporting income streams via projects and opportunities.

  • Collaboration: Fostering a collaborative approach within the organisation.

 

About us

The National Flood Forum (NFF) is the only independent national charity dedicated to supporting and representing people at risk of flooding.  Established in 2002 by those affected by flooding, we passionately put people at the heart of flood risk management. Our goal is to empower individuals and communities to recover from flooding and get the best possible outcomes. We put people first.  We act as an honest, trustworthy and independent broker on behalf of flooded people. 


We work across four key areas:

  • Providing information via our helpline and website

  • Recovery Services in flooded areas

  • Flood Action Groups

  • Policy and Advocacy


With over 300 Flood Action Groups across England and Wales and handling more than 1000 calls annually through our helpline, NFF plays a crucial role in supporting and representing flood-affected and at-risk communities. We collaborate closely with flood risk management agencies, local authorities, and government bodies. We also aspire to a collaborative, supportive, and solution-focused environment for our staff.


Closing Date – 21st June 2026 Midnight

We especially welcome applications from people with flood sector experience, or who are flooded people themselves.


To apply for this role

 
 
 

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