Privacy Policy
Last updated: 28th April 2026
1. Who we are
The National Flood Forum (“we”, “us”, “our”) is a UK-based organisation supporting individuals and communities affected by flooding.
For the purposes of data protection law, we are the data controller of any personal data you provide through this website.
If you have any questions about this policy or your data, please contact: Email: info@floodforum.org.uk
2. What data we collect
We may collect and process the following information:
Personal details (such as your name and email address) when you contact us
Information submitted via forms on our website
Technical data such as IP address, browser type, and device information
Website usage data (e.g. pages visited, time spent on site)
3. How we use your data
We use your data to:
Respond to enquiries and provide support
Deliver our services and information
Improve our website and user experience
Monitor website performance and security
We will only use your data where we have a lawful basis to do so, including:
Your consent
Legitimate interests (e.g. improving our services)
Legal obligations
4. How your data is stored
This website is built and hosted on Wix Studio. Your data may be stored through Wix’s data storage, databases, and applications.
Wix stores data on secure servers behind a firewall. Some data may be processed outside the UK or EEA; where this occurs, appropriate safeguards are in place.
5. Sharing your data
We do not sell your personal data.
We may share data with trusted third parties where necessary to operate our website, including:
Website hosting and infrastructure providers (Wix Studio)
Website support providers (Skinny Design)
All third parties are required to process your data securely and in accordance with data protection law.
6. Data retention
We only retain personal data for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.
7. Your rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
To exercise your rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
9. Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Cookie Policy
Last updated: 28th April 2026
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function properly and improve your experience.
2. How we use cookies
We use cookies to:
Ensure the website functions correctly
Understand how visitors use the site
Improve performance and usability
3. Types of cookies we use
Essential cookies
These are necessary for the website to function and cannot be switched off.
Analytics cookies
These help us understand how visitors interact with the website (e.g. page views, navigation paths).
Marketing cookies
These may be used to track visitors across websites to display relevant content. These are only used if you give consent.
4. Managing cookies
When you first visit our website, you will be presented with a cookie banner allowing you to:
Accept all cookies
Reject non-essential cookies
Manage your preferences
You can change your preferences at any time via the cookie settings link on the website.
You can also control cookies through your browser settings.
5. Third-party cookies
Some cookies may be set by third-party services integrated into our website (e.g. analytics tools). These providers have their own privacy policies.
6. Consent
We only place non-essential cookies on your device with your explicit consent, in line with UK GDPR and PECR regulations.
For any questions about our Privacy policy, email: info@floodforum.org.uk