Recovery

We work in partnership with local authorities, the Environment Agency, water companies, and voluntary organisations to provide tailored recovery support. Our service offer includes:

Immediate response

• Emotional and practical advice

• Drop-in surgeries for affected residents

Sustained recovery support

• Home visits, with particular focus on the elderly and vulnerable

• Emotional support and trauma-informed listening

• Guidance on resilient reinstatement of properties

• Advice on property-level flood protection and resistance measures

Insurance and financial issues

• Facilitating surgeries with insurers and loss adjusters

• Support with complex or disputed claims

• Independent advice and mediation

Community resilience and empowerment

• Helping communities establish and sustain Flood Action Groups

• Facilitating partnership working with councils, the Environment Agency, and others

• Equipping communities with the knowledge and tools to reduce their future flood risk

Practical resources

Telephone helpline: Staffed by experienced advisors who understand flooding first-hand.