Our Values

We support, inform, and empower communities and individuals to reduce flood risk. As the national voice for people at flood risk, we champion lived experience. Our work is built on our values:

Independence

• We will be encouraging & work to build confidence

• We will be clear about what we will do and what we expect others to do & have clear boundaries

• We will be mentors when needed

• We will share our knowledge & facilitate learning

• We will be critical friends

• We will honour lived experience & independence

Respect

• We will be inclusive & fair & person centred

• We will listen deeply and actively

• We will be clear & accessible in our communication

• We will be honest & transparent

• We will work hard to understand

• We will be equitable in how we work with people

Empathy

• We will listen and act with patience, open minds and respect in everything we do

• We will be calm and confident in our work

• We will reflect upon our work,

• We will work to understand the behaviour of others

• We will bring empathy to our whole process, working together with communities, agencies & one another.

• We will work towards creating mutual understanding & respect of different roles, diversity of opinions and ways of working

We Care

 We put people first, empowering them with the knowledge, confidence, and support they need to manage flood risk and recover from flooding.

We Understand

 We understand the lasting physical, emotional, and financial impacts flooding can have on communities and individuals.